Service Coordinator

Jenkins & Wynne Ford • Clarksville, TN

10d

About The Position

Jenkins & Wynne is seeking a friendly, organized, and dependable Service Coordinator to join its service team in Clarksville, Tennessee. The role supports customers scheduling appointments for the Ford, Lincoln, and Honda service departments and contributes to a positive customer experience. The ideal candidate enjoys helping people, communicates confidently by phone, and can manage multiple tasks in a fast-paced, supportive team environment.

The Service Coordinator is often the first point of contact for customers seeking vehicle maintenance or repairs. The position handles incoming scheduling calls, gathers and records customer and vehicle information, explains basic scheduling procedures and dealership services, and coordinates with service advisors and other team members to support accurate scheduling and a smooth customer experience.

This is a full-time position paying $15 per hour, with weekly pay. Jenkins & Wynne describes itself as an Equal Opportunity Employer and notes that it has served the Clarksville community for over 70 years.

Requirements

• Excellent phone etiquette and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and professionalism.
• Comfort using computers and learning new scheduling software.
• Ability to remain patient, positive, and solution-oriented when assisting customers.
• Dependability, punctuality, and ability to work well in a team environment.
• Willingness to learn basic automotive service terminology and dealership procedures.

Nice To Haves

• Previous customer service, call center, receptionist, or scheduling experience is preferred.
• Automotive dealership experience is a plus, but not required.

Responsibilities

• Answer incoming service scheduling calls for Jenkins & Wynne Ford, Lincoln, and Honda.
• Assist customers with scheduling maintenance, repair, and recall appointments.
• Accurately enter customer and vehicle information into dealership scheduling systems.
• Ask appropriate questions to understand customer service needs and schedule appointments accordingly.
• Explain basic service scheduling procedures, appointment availability, and dealership services.
• Communicate appointment information, including expected service timeframes and drop-off instructions.
• Assist customers with questions about service appointments and direct more complex concerns to the appropriate department.
• Coordinate with service advisors and other team members to ensure accurate scheduling and a smooth customer experience.
• Maintain a professional, friendly, and helpful attitude during customer interactions.
• Follow dealership processes and maintain accurate customer records.

Benefits

• $15 per hour, paid weekly.
• Paid holidays.
• Competitive earned vacation time.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance.
• Health Savings Account (HSA) options.
• Employee discounts on vehicle purchases, parts, and service.
• Opportunities for professional growth and development.
• Training and ongoing support.
• Complimentary tickets to events at F&M Bank Arena.
• Workplace events, including food truck visits.
• Employee appreciation celebrations and special events.
• Employee appreciation program that recognizes and rewards the team's work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed