Service Coordinator

Encore Fire Protection • Bohemia, NY

10d

About The Position

The Service Coordinator is part of Encore Fire Protection’s Operations team and coordinates daily service operations for a specific geographic region. The role manages scheduling for up to 10 technicians, optimizes productivity by matching work to technician skills and route efficiency, and supports a seamless experience for customers and technicians. The position offers potential advancement into Project Management, Operations Management, Analysis, or Sales.

Requirements

• A college degree or two or more years of experience in customer service, project coordination, or facility services is preferred.
• Willingness and ability to learn new technology; initiative to develop skills using the ServiceTrade platform.
• Strong interpersonal and persuasive abilities.
• A customer-focused, professional approach to interactions.
• Ability to stay calm and organized when priorities shift.
• Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

Nice To Haves

• Familiarity with local geography is a plus but not required.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity and revenue by scheduling work according to technician skills and route efficiency.
• Hold technicians accountable to time and attendance policies and ensure adherence to the service schedule.
• Identify process-improvement opportunities and assist with revisions to improve efficiency and customer experience.
• Handle customer interactions and resolve issues using strong customer service skills.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to earn performance-based bonuses tied to personal effectiveness and contributions to the team.
• Casual work environment and flexible dress code, with branded Encore swag.
• Medical, dental, and vision coverage.
• Fidelity 401(k) plan with company match.
• Company-paid life insurance policy of $50,000.
• Access to leading-edge web-based productivity tools.
• Culture encouraging experimentation, learning, and improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed