Service Coordinator

Burr Oak Tool•Sturgis, MI

10d•Onsite

About The Position

The Field Service Coordinator's primary purpose is to coordinate the activities of the Burr Oak Tool Inc. field service department. This role involves setting an example of hard work and positive behavior, engaging in clear and honest communication, and adhering to all applicable company processes and procedures. The coordinator is expected to use good judgment in observing situations and developing workable solutions, evaluate procedures, and advise the team on process improvements. They will also perform other assigned business activities as directed by superiors.

Requirements

This position requires the use of desktop or laptop computers, precision hand and measurement tools; telephone and fax machine.
High school diploma or equivalent.
This job is classified as sedentary; must be able to sit, operate controls with hands, and touch and feel keys with fingers continuously.
A minimum of 5 years of mechanical, assembly, or finishing experience required.
2-3 years of control troubleshooting.
Strong leadership skills are essential.
High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities.
Strong interpersonal skills. Ability to get along with diverse personalities, tactful, mature, and flexible.
Documentation of a drug screen must be provided prior to starting this position.

Responsibilities

Reviews field service reports and determines proper follow-up actions.
Acts as liaison between departments for service-generated issues.
Plans service department work schedules to best support customer’s needs.
Establishes or adjusts work procedures to best satisfy internal and external customers.
Recommends measures to improve service to our external customers.
Resolves work problems and assists workers in solving work problems.
Reports out to Director of Business Development the current status of projects and continuous improvement efforts.
Confers with company supervisors to coordinate activities of individual departments and resolve concerns from these internal customers and suppliers.
Ensures employees have the tools needed to effectively do their assigned roles.
Coordinates with Assembly supervisors to coordinate the training of all field service technicians to achieve established standards, while encouraging people to be the best they can be.
Performs the duties of a service technician contingent on service demand.
Provides support for inside sales as needed.