Service Coordinator

Energy Management Collaborative•Plymouth, MN

12d

About The Position

The Service Coordinator manages a range of Energy Management Collaborative service activities, including small-scope projects, warranty administration, planned and route maintenance, and on-demand maintenance requests. The role works directly with customers, vendors, and Labor Partners such as lighting technicians and electricians, while collaborating with Logistics, Procurement, Project Management, and Finance teams. The coordinator manages service work orders and small projects from setup through completion, including tracking, material ordering, partner management, warranty handling, closeout, and invoicing. The position also supports emergency work orders and off-hours or overnight project management through a rotational on-call system. Service Coordinators help maintain customer relationships, meet service requirements, track project quality and performance, and identify opportunities to improve departmental processes.

Requirements

Bachelor’s degree or equivalent experience.
1–3 years of customer service experience.
Experience communicating with vendors and customers.
Excellent interpersonal skills and written and verbal communication skills with internal and external stakeholders.
Fluency and efficiency with Excel and working with numbers.
Excellent critical-thinking and problem-solving skills.
Ability to accommodate and respond flexibly to last-minute requests.
Experience with Windows and Microsoft Office, including Word and PowerPoint.
Ability to multitask, transition between tasks, and keep multiple projects and tasks organized.
Ability to work independently and as part of a team.
Detail-oriented.

Nice To Haves

Excel classes or certifications.
Lighting, electrical, and LED technical knowledge.
Lighting project management experience in industrial, commercial, retail, or other settings.
Retail operations experience.

Responsibilities

Manage customer service work orders from start to finish, including setup, tracking, material ordering, partner management, warranty management, closeout, and invoicing.
Manage customer small projects from start to finish using systems, software, and project management best practices to deliver service needs on time.
Maintain customer relationships by providing high-quality customer service and ensuring service requirements are met.
Manage emergency work orders and off-hours and overnight project management as part of an ongoing rotational on-call system.
Work with and schedule Labor Partners for service and warranty work.
Hold internal and external partners accountable to project scopes, budgets, and timelines.
Evaluate service quality, identify areas for improvement, and communicate findings to internal stakeholders.
Collaborate with internal stakeholders to ensure consistency in project and service quality.
Develop and implement ideas for department improvement.
Manage data and status reporting using Oracle, SmartSheet, Sales Force, and customer portals.
Become a subject matter expert in relevant areas to support service efforts.
Create and distribute reporting as required by clients.
Perform other duties as assigned.