Service Coordinator

Encore Fire Protection•Paoli, PA

11d

About The Position

The Service Coordinator is part of the Operations team and coordinates daily service operations for a specific geographic region. The role manages schedules for up to 10 technicians, optimizes productivity by matching work to technician skills and efficient routes, and helps ensure a seamless experience for customers and technicians. The coordinator also supports process improvements, manages customer interactions, and helps technicians meet schedule and attendance expectations. The role may offer advancement opportunities in Project Management, Operations Management, Analysis, or Sales.

Requirements

A college degree or at least two years of experience in customer service, project coordination, or facility services is preferred.
Willingness and ability to learn new technology; initiative to develop skills using ServiceTrade.
Strong interpersonal and persuasive abilities.
A customer-focused, professional approach to interactions.
Ability to remain calm and organized when priorities shift.
Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

Nice To Haves

Familiarity with local geography.

Responsibilities

Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
Optimize daily productivity and revenue by scheduling work according to technician skills and route efficiency.
Hold technicians accountable for time and attendance policies and adherence to the service schedule.
Identify process improvement opportunities and assist with revisions to improve efficiency and customer experience.
Handle client interactions and resolve issues using strong customer service skills.