Patient Service Coordinator - Rheumatology

Hartford Healthcare • Hartford, CT

17d

About The Position

The Patient Service Coordinator serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. The role helps create a positive patient experience by facilitating communication between patients and healthcare providers and supporting efficient office operations. The coordinator schedules appointments to provide timely, accurate, friendly, and clinically appropriate patient access, and responds to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.

This role requires a positive, customer-focused approach and the ability to adapt quickly in a fast-paced environment while managing competing tasks and demands. Travel independently to satellite offices may be required, with or without advanced notice.

Requirements

• Relevant experience in a fast-paced medical office is highly preferred.
• Strong working knowledge of insurance requirements.
• Positive, customer-focused approach and commitment to excellent patient care.
• Ability to adapt quickly in a fast-paced environment while juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills.
• Strong computer skills.
• Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

Nice To Haves

• Epic experience preferred.
• Ability to communicate in other languages is highly desirable.
• Relevant experience in a fast-paced medical office is highly preferred.

Responsibilities

• Greet patients and answer routine questions.
• Register patients and maintain records and accounts.
• Facilitate communication between patients and healthcare providers to support a positive patient experience.
• Support efficient office operations.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Respond to correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.
• Travel independently to satellite offices, with or without advanced notice.

Benefits

• Tuition reimbursement up to $5,250 after six months of employment.
• Up to 40% tuition discounts with partnering institutions for colleagues and dependents.
• Medical, dental, and vision coverage options.
• Generous paid time off to promote work/life balance.
• Employee assistance and wellness programs, including a focus on promoting mental health.
• Discounts on services, products, and optional coverages, including movie tickets, pet insurance, and travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed