Patient Service Representative - Rheumatology

Summit Health•Berkeley Heights, NJ

7d•$18 - $22

About The Position

The Patient Service Representative supports the Rheumatology department by welcoming patients and visitors, managing registration and patient flow, handling calls, and providing customer service. The role maintains patient accounts and payment records, schedules appointments and procedures, processes insurance information and referrals, and coordinates with clinical staff and Patient Care Resources on pre-authorizations. It also involves general clerical tasks, following downtime procedures, and covering other staff or office locations as needed.

Requirements

High school diploma or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Ability to commute to satellite offices as needed.
Ability to meet the physical requirements of pushing and pulling; lifting heavy objects, carts, or items; moving between locations; using hand and finger dexterity; maintaining balance while climbing, bending, or reaching; and sustaining activities such as typing, standing, bending, and walking.
The position may involve exposure to chemicals, chemotherapy, fumes, loud noises, vibration, extreme temperatures, confined spaces, dust, mold, pollen, magnetic fields, radiation, sharps, latex, combative patients or visitors, infectious hazards, blood, body fluids, non-intact skin, or tissue specimens.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office practices and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and departmental or ancillary systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and route telephone calls promptly, take accurate messages, and deliver them to the appropriate individual using proper telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips with the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections accurately.
Scan insurance cards, verify insurance through the online system, and update patient accounts, demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use the waitlist when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures while following appropriate workflows.
Coordinate with Patient Care Resources and clinical staff to help ensure timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures adequately.
Perform other duties as required.
Commute to satellite offices as needed.