Patient Service Coordinator - Rheumatology

Hartford HealthCare Medical Group • Hartford, CT

9d • Onsite

About The Position

The Patient Service Coordinator supports patients and healthcare providers by greeting patients, answering routine questions, registering patients, and maintaining records and accounts. The role helps create a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsibilities include scheduling appointments to provide timely, accurate, friendly, and clinically appropriate patient access, and responding to correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards. The position is based at 31 Seymour - Bone & Joint Inst and has a Monday–Friday schedule.

Requirements

• Strong working knowledge of insurance requirements.
• A positive, customer-focused approach and commitment to excellent patient care.
• Ability to adapt quickly in a fast-paced environment while managing multiple competing tasks and demands.
• Ability to work effectively in a team environment.
• Excellent verbal communication skills.
• Strong computer skills and solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

Nice To Haves

• Relevant experience in a fast-paced medical office is highly preferred.
• Epic experience is preferred.
• Ability to communicate in other languages is highly desirable.

Responsibilities

• Greet patients and answer routine questions.
• Register patients and maintain records and accounts.
• Facilitate communication between patients and healthcare providers.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Respond to correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.
• Support efficient office operations.
• Travel independently to satellite offices, with or without advanced notice.

Benefits

• Tuition reimbursement up to $5,250 after six months of employment.
• Up to 40% tuition discounts with partnering institutions for colleagues and dependents.
• Medical, dental, and vision coverage options.
• Generous paid time off.
• Employee assistance and wellness programs, including a focus on mental health.
• Discounts on services, products, and optional coverages, including movie tickets, pet insurance, and travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed