Patient Access Representative - Rheumatology

PeaceHealth • Vancouver, WA

2d

About The Position

PeaceHealth is seeking a Patient Access Representative for its Rheumatology department. This is a part-time, 0.70 FTE, day position. The role coordinates activities between scheduling, insurance verification, and pre-certification, and acts as a clinical liaison with physician practices in interaction with pre-visit services.

The representative pre-registers and registers patients, maintains accurate demographic and financial data, collects patient balances and other payments, verifies insurance coverage and requirements, and obtains prior authorizations or referrals when appropriate before patient arrival. The role also responds to customer inquiries, supports departmental coverage, and manages appointment schedules, which may include reminder calls and contacting referrals. Patient transport using escort or wheeled equipment may be required. Other duties may be assigned.

The position is predominantly based in an office environment and involves consistent computer and office-equipment use. It is sedentary work, with occasional exertion of up to 10 pounds and frequent or constant negligible force. Close visual acuity and the ability to communicate and exchange accurate information are required.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience; strong customer service experience may be considered in lieu of medical office or related experience in Care Delivery Area and Outpatient Clinics.
• Ability to manage conflict effectively and professionally.
• Excellent time management skills, with emphasis on meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.
• Ability to communicate and exchange accurate information.
• Close visual acuity to prepare and analyze data and figures, transcribe, view a computer terminal, and read extensively.
• Ability to perform sedentary work and exert up to 10 pounds of force occasionally, with negligible force frequently or constantly.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.

Responsibilities

• Coordinate activities between scheduling, insurance verification, and pre-certification.
• Act as a clinical liaison with physician practices interacting with pre-visit services.
• Pre-register and register patients, maintaining accurate demographic and financial data.
• Collect patient balances, co-payments, co-insurance, and other payments.
• Verify insurance coverage and requirements, and obtain prior authorizations or referrals as appropriate before patient arrival.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, including reminder calls and contacting referrals as applicable.
• May transport patients using escort or wheeled transport equipment.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded employee assistance program and mental health program.
• Competitive and comprehensive total rewards package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED