LIMITED DURATION - TAX SITE AND TECHNOLOGY COORDINATOR

METROPOLITAN FAMILY SERVICE•Portland, OR

1d•$55,648 - $57,317•Onsite

About The Position

The Tax Site and Technology Coordinator I provides operational and technical support for virtual tax services and physical tax-site setup for Metropolitan Family Service’s CASH Oregon program. Under the supervision of the Lead Virtual Services and Technology Coordinator III, the coordinator helps organize virtual tax preparation, review tax files, troubleshoot technology, and set up technology at physical sites to support a smooth, client-focused tax preparation experience. This is a limited-duration, in-person position based primarily at the MFS Plaza office, with work or travel to other program locations as needed. Occasional remote work may be considered with prior supervisor approval. The position is scheduled at 1.0 FTE (40 hours per week) from November 15, 2026, through May 30, 2027. Work takes place in an office environment, at community events, and at other locations as needed. Occasional early morning, evening, or weekend work may be required. The role involves extended sitting, occasional standing, using office equipment, possible stair access, and moderate lifting of materials and equipment up to 50 pounds.

Requirements

Ability to maintain composure and professionalism in fast-paced or stressful environments.
Technical aptitude and ability to troubleshoot IT issues.
Strong interpersonal and communication skills, including empathy for volunteers and underserved clients.
Organizational skills to manage multiple tasks and assist with site logistics.
Ability to learn relevant federal and Oregon tax codes.
Ability to travel within the Portland metropolitan area in a timely manner using personal transportation.
If driving a personal vehicle, maintain a valid driver’s license for the state of residency, personal auto liability insurance, and a driving record that permits coverage under the agency auto liability policy.
Complete a criminal background check.
Ability to sit for extended periods and stand occasionally; use a computer, telephone, and copier; access locations using stairs when necessary; and lift materials and equipment up to 50 pounds.

Nice To Haves

Licensed tax consultant status or experience as an IRS-certified volunteer tax preparer.
Bachelor’s degree in public service, human services, or a related field, or equivalent relevant experience.
Experience supporting technology operations or volunteer coordination.
Experience or familiarity with tax preparation processes.
Ability to communicate effectively in languages beyond English.
Ability to collaborate and communicate effectively with individuals and groups across MFS program areas and with other agencies.
Commitment to inclusion, program access, equity, social justice, and anti-racism approaches to services.

Responsibilities

Guide clients through the virtual tax process, answer questions, assess needs, and respond to concerns with empathy and respect.
Help coordinate virtual tax preparation activities and volunteer assignments.
Conduct client intake, prepare tax returns, and perform quality reviews for accuracy and compliance with IRS requirements.
Help clients and volunteers use the virtual platform and troubleshoot routine technology and software issues.
Assist with volunteer onboarding, training, and ongoing engagement.
Help deliver and set up IT equipment and materials at physical tax sites in collaboration with CASH IT and site coordinators.
Monitor the technical support phone line, troubleshoot routine hardware and connectivity issues, and escalate complex problems to the Lead Virtual Services and Technology Coordinator III.
Track equipment and supplies and maintain accurate inventory and site setup records.
Attend supervisory meetings, assist other sites as needed, and complete other assigned tasks.
Travel to other program locations as needed to support operational needs.