Tax Site Coordinator

International Rescue Committee • Sacramento, CA

4d • Hybrid

About The Position

The Tax Site Coordinator supports coordination and day-to-day administration of the International Rescue Committee’s National Volunteer Income Tax Assistance (VITA) program in Sacramento, California. The program provides free tax preparation services to English Language Learners and low- to moderate-income community members in a safe, culturally and linguistically appropriate manner. The coordinator oversees VITA site operations during tax season, January through April 2025, and helps launch the program through volunteer recruitment, site planning, and training. The role reports to the Financial Empowerment Center Program Manager and directly supervises interns and volunteers. It operates in a hybrid work environment with both virtual and in-office days; the schedule may change. Some evening and weekend work is required, and home internet is required. Compensation is $32.15 per hour.

Requirements

• Undergraduate degree in finance, accounting, or a related field, or an equivalent combination of related work experience and education is preferred.
• Excellent customer service skills, including experience working with a diverse client base.
• Strong written and verbal communication skills, including presentation skills and the ability to supervise a large, diverse group of volunteers.
• Strong organizational skills and a high level of attention to detail.
• High level of computer literacy.
• Comfort and effectiveness working in multicultural and multidisciplinary teams.
• Strong commitment to the economic empowerment of low-income and underserved populations.
• Excellent written and verbal English.
• Ability to work some evenings and weekends.
• Home internet access is required.

Nice To Haves

• Previous experience as a VITA volunteer is strongly preferred.
• Previous experience with personal income tax preparation is strongly preferred.
• Experience in a nonprofit organization is preferred.
• Familiarity with TaxSlayer software is highly preferred.

Responsibilities

• Oversee day-to-day operations of the IRC’s VITA site during tax season, January through April 2025.
• Create a system for scheduling client appointments at each site.
• Coordinate and provide technical support to volunteer tax preparers.
• Supervise virtual and in-person volunteer tax preparers.
• Provide customer service to taxpayers as needed.
• Conduct quality reviews and electronically file tax returns.
• Schedule customers for tax preparation.
• Facilitate the launch of the VITA program, including recruiting and vetting tax preparer volunteers.
• Finalize each site’s plan for tax intake and document collection.
• Train volunteers on the tax preparation process.
• Conduct outreach for the VITA program.
• Complete IRS Link and Learn tax training at the Advanced level and Site Coordinator Training.
• Assist with data collection and reporting.
• Ensure compliance with IRS and VITA program policies and procedures, as well as IRC policies.
• Perform other duties as assigned.

Benefits

• 403(b) retirement savings plan with employer match and immediate vesting.
• Non-elective employer contribution based on age and years of service, with three-year vesting.
• Paid sick leave in accordance with policy.
• Access to the Employee Assistance Program, including confidential counseling and mental health support for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level