Tax Site Coordinator

International Rescue Committee • Sacramento, CA

3d • Hybrid

About The Position

The Tax Site Coordinator supports the coordination and day-to-day administration of the International Rescue Committee’s National Volunteer Income Tax Assistance (VITA) program in Sacramento, California. The program provides free tax preparation services to English Language Learners and low- to moderate-income community members in a safe, culturally and linguistically appropriate manner. The position operates during tax season, January through April 2025, and reports to the Financial Empowerment Center Program Manager. It directly supervises interns and volunteers and works with IRC program staff, community partners, and economic empowerment programs. The work environment is hybrid, combining virtual work from home with in-office days at the main office; the schedule may change. Some evening and weekend work is required, and home internet is required.

Requirements

• Undergraduate degree in finance, accounting, or a related field, or an equivalent mix of related work experience and education (preferred in the posting).
• Excellent customer service skills, including experience working with a diverse client base.
• Strong written and verbal communication skills, including the ability to make presentations and supervise a large, diverse group of volunteers.
• Strong organizational skills and a high level of attention to detail.
• High level of computer literacy.
• High level of comfort, functioning, and effectiveness in multicultural and multidisciplinary teams.
• Strong commitment to the economic empowerment of low-income and underserved populations.
• Excellent written and verbal English.
• Home internet access is required.
• Must have existing work authorization in the location where the position is advertised.

Nice To Haves

• Previous experience as a VITA volunteer.
• Previous experience with personal income tax preparation.
• Experience in a nonprofit organization.
• Familiarity with TaxSlayer software.

Responsibilities

• Oversee day-to-day operations of the IRC’s VITA site during tax season, January through April 2025.
• Create a system for scheduling client appointments at each site and schedule customers for tax preparation.
• Coordinate and provide technical support to volunteer tax preparers, including supervising virtual and in-person preparers.
• Provide customer service to taxpayers as needed.
• Conduct quality reviews and electronically file tax returns.
• Recruit and vet tax preparer volunteers and finalize each site’s plans for tax intake and document collection.
• Train volunteers on the tax preparation process.
• Conduct outreach for the VITA program.
• Complete IRS Link and Learn tax training at the Advanced level and Site Coordinator Training.
• Assist with data collection and reporting.
• Ensure compliance with IRS and VITA program policies and procedures, as well as IRC policies.
• Perform other duties as assigned.

Benefits

• 403(b) retirement savings plan with employer match and immediate vesting.
• Non-elective employer contribution based on age and years of service, with three-year vesting.
• Paid sick leave in accordance with policy.
• Access to the Employee Assistance Program, providing confidential counseling and mental health support for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level