Customer Service Coordinator - Customs
ZIM•Virginia Beach, VA
About The Position
The Customer Service Import Customs Coordinator is responsible for duties associated with US Customs. This includes monitoring customs manifest submissions for errors, assisting with manifest amendments, processing holds and examination requests, handling General Order requests, and serving as the focal point for issues pertaining to US Customs. The role also handles incoming calls from internal and external contacts.
Requirements
- High school diploma or GED.
- Four or more years of related experience, or an equivalent combination of education and experience.
Responsibilities
- Run daily reports to identify customs holds and rejections and handle them accordingly.
- Run daily reports to identify cargo slated for General Order and handle it accordingly.
- Monitor CMS203 (Conditions Attend) daily and process items accordingly.
- Monitor CMS205 (Orphans) daily and resolve items accordingly.
- Monitor the invoice portal weekly to ensure invoices are processed on time.
- Monitor the group mailbox for transmission notifications and change requests and handle each within the stated SLA.
- Track export vessels’ sail dates so export manifests can be submitted to US Customs within its guidelines.
- Handle incoming internal and external calls.
- Monitor customs manifest submissions for errors and assist with amendments.
- Process customs holds and examination requests, handle General Order requests, and serve as the focal point for US Customs issues.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
