Service Advisor Jobs

About The Position

Requirements

• Truck or auto service advisor experience
• Strong administrative skills
• Truck or automotive technical skills

Nice To Haves

• Experience with Freightliner trucks
• Experience in a dealership environment
• Experience with opening and closing ROs

Responsibilities

• Provide administrative assistance supporting a high-volume Truck Service team.
• Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO’s).
• Communicates promptly addresses and resolves customer concerns and service follow-up issues.
• Build productive working relationships with fellow employees through clear communications.
• Has an approachable style; fosters open communication through active listening.
• Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
• Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
• Follow up with customers to ensure they are satisfied with the service they received.
• Promote cooperation and teamwork among technicians and support staff.
• Assists other Service Advisors when needed.
• May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers.
• Support our Safety Culture and is committed to our Elite Support principles.
• Perform all other related duties as assigned to support our dealership and our customer.

Benefits

• Base compensation range starts between $55,000-$75,000 annually
• Monthly performance bonus
• Monthly shift differential bonus of $400
• Multiple health plans to choose from with great coverage
• Dental insurance
• Short-term disability
• Long-term disability
• Optional insurances
• 401k with match
• Generous PTO
• 6 paid holidays