(USA) Tire and Battery Service Advisor

Walmart • San Marcos, TX

14d

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role assists members with tire and battery product selection, purchases, appointments, installation, maintenance, and repair services. The advisor monitors orders, communicates changes and cancellations, recommends alternatives, explains warranties, and uses product knowledge and Sam’s Garage reference materials to help members find suitable products and services.

The position supports safe, efficient TBC operations by maintaining sales-floor organization and merchandise presentation, following safety and compliance procedures, operating equipment properly, and triaging service-bay workflow. The advisor uses digital tools and point-of-sale systems, completes service requests and documentation, processes purchases and returns, and helps train and support team members. The role also promotes a welcoming, inclusive, and ethical workplace and models high-quality service.

The position is located at 1350 Leah Ave, San Marcos, Texas. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in qualifying circumstances. Sam’s Club offers benefits including health coverage, financial benefits, paid time off, education benefits, and other programs; eligibility and terms may depend on job classification and length of employment.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with company steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide product and service recommendations, explain warranties, and resolve concerns.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings.
• Triage and prioritize TBC service-bay workflow using Sam’s Garage, service-queue awareness, service time requirements, and appointment priorities; recommend workflow adjustments to the TBC Team Lead or technicians.
• Use knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage team adoption of new tools.
• Train and support team members, identify roadblocks, and model high-quality member service.
• Complete vehicle service requests and tests, operate TBC equipment safely, receive and store merchandise and supplies, dispose of supplies, and maintain required documents.
• Operate hardware such as cash registers; process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, and the Open Door Policy; complete work assignments, communicate progress, collaborate with stakeholders, and adapt to feedback and change.
• Foster belonging and teamwork, communicate positively, mentor colleagues, recognize contributions, act with integrity, serve members, and support continuous improvement.
• Follow TBC safety, security, legal, product-handling, service, and documentation requirements; provide accurate information and report complaints, hazards, and problems.
• Follow point-of-sale procedures to prevent shrink, comply with applicable laws, assist members with payments, returns, and item locations, complete sales promptly, and report complaints and issues.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed