Client Service Advisor - Tire Solutions & Upgrades

GTT Commercial Tires • Portsmouth, VA

9d • $40,000 - $75,000

About The Position

We are looking for a customer-focused, industry-savvy Commercial Service Advisor to join our growing commercial tire team. The role serves as the primary link between commercial fleet clients, business owners, and service technicians. The advisor consults with clients to identify suitable commercial tire applications, recommends performance upgrades, manages service workflows, and supports fleet reliability and safety. Product and technical training will be provided.

Requirements

• At least 2 years of experience in customer service, consultative sales, or service advising.
• A proven record of diagnosing client needs, recommending customized service solutions, and delivering customer experiences that build long-term loyalty.
• Exceptional verbal and written communication skills and a customer-first mindset.
• Ability to evaluate fleet operating conditions and recommend tire configurations to optimize fuel efficiency and safety.
• Proficiency with point-of-sale (POS) systems, customer resource management systems, and MS Office, Google Workspace, or Mac OS.

Nice To Haves

• Prior commercial tire knowledge.

Responsibilities

• Advise commercial fleet managers, owner-operators, and business clients on tire selection, tread patterns, retread options, and performance upgrades suited to their routes and equipment.
• Generate service estimates, create work orders, schedule store and mobile road service appointments, and communicate status updates to clients.
• Maintain regular contact with business accounts, support satisfaction, manage recurring fleet maintenance schedules, and cultivate repeat business.
• Translate fleet maintenance requirements into actionable directions for service technicians and clearly explain technical details to customers.
• Evaluate fleet operating conditions and recommend tire configurations intended to optimize fuel efficiency and safety.

Benefits

• 401(k) retirement plan
• Performance-based bonus and uncapped performance sales incentives
• Competitive salary and compensation
• Dental insurance
• Employee discounts on products and services
• Health insurance
• Opportunity for career advancement
• Ongoing product training and industry certifications
• Vision insurance
• Uniform allowance
• Company parties

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed