Client Solutions Advisor
About The Position
The Client Solutions Advisor (CSA) helps assigned repair facilities and dealers achieve their business goals through regular customer service, communication, training, and product support. The role shares updates on industry developments, events, and CCC products; identifies opportunities for new and add-on products; and drives adoption of CCC solutions, especially its electronic parts procurement solution. The CSA also supports contract renewals and assists with accounts receivable processes. This is a field-based role requiring daily travel within the territory and in-person customer engagement. Up to 75% overnight travel should be expected. The territory is primarily South Carolina, with limited coverage in North Carolina and Georgia. The employee must reside in Greenville, Columbia, or Charleston, South Carolina.
Requirements
- College degree preferred.
- 1–2 years of experience in a repair facility, dealership, or similar environment; collision estimating experience is a major plus.
- Previous experience in territory management and B2B account management preferred.
- Strong presentation, problem-solving, and communication skills.
- Comfort with technology, Microsoft Office, and CRM tools.
- Willingness to travel extensively, including 75% overnight travel or more.
- Must reside in Greenville, Columbia, or Charleston, South Carolina.
- Knowledge of collision repair and dealership operations.
- Strong work ethic and energy.
- Strategic thinking, integrity, and customer focus.
- Confident decision-making and relationship-building skills.
- Team-oriented and adaptable in a fast-changing environment.
Nice To Haves
- College degree.
- Collision estimating experience.
- Previous territory management experience.
- Previous B2B account management experience.
Responsibilities
- Provide regular onsite and remote support to assigned body shops and dealers.
- Deliver product training and onboarding, and encourage adoption of new tools and product updates.
- Identify opportunities for new and add-on products to support territory revenue growth.
- Guide customers in best practices for CCC’s electronic parts procurement solution and drive adoption of CCC solutions across the customer base.
- Use performance reporting to coach customers and support success stories and improvement efforts.
- Collaborate with sales and implementation teams to maximize customer value in the territory.
- Help obtain contract renewals from existing customers and assist with the accounts receivable process.
- Provide customers with updates on industry items, events, and CCC developments.
Benefits
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
