Solutions Advisor

Church of the Highlands • Birmingham, AL

1d

About The Position

The Technology Solutions Advisor provides expert technical guidance, tailored technology solutions, and comprehensive training to Church of the Highlands full- and part-time staff, the Highlands Dream Team, and other people or groups assigned by the IT Director. The role aims to improve client satisfaction and technology adoption while supporting the organization’s success and delivering timely, quality technical support. It requires familiarity with the software and hardware systems used by Highlands, a commitment to learning new systems and platforms, effective personal management skills, and travel to remote Highlands campus locations.

The Advisor assesses client needs, recommends appropriate solutions, provides technical support, diagnoses and resolves issues, and works collaboratively with staff and other departments to support successful implementation and adoption. The role develops, delivers, and evaluates training programs and materials; conducts workshops, seminars, and individual training; assesses staff training needs; provides follow-up support; and manages the online cybersecurity training program for staff, reporting results to leadership. The Advisor also works with individuals needing additional training or improvement, maintains product and industry knowledge, and creates and maintains user manuals, training guides, troubleshooting documents, and other advisory and training documentation. The role gathers client feedback and shares insights with the development team to contribute to product development.

Requirements

• Proven experience in a technology advisory role providing technical support and guidance to staff and Dream Team members.
• Strong problem-solving abilities and technical acumen to diagnose and resolve technical issues efficiently.
• Experience developing and delivering training programs and materials, including workshops, seminars, and one-on-one sessions.
• Ability to assess training needs and tailor programs accordingly.
• In-depth knowledge of relevant technologies, tools, and industry standards.
• Excellent communication and presentation skills, including the ability to explain complex technical information clearly to non-technical stakeholders.
• Ability to work collaboratively with clients, staff, and internal teams.
• Expertise with Microsoft Windows 10/11 desktop operating systems.
• Working knowledge of Microsoft Entra.
• Expert knowledge of Apple Mac hardware and macOS.
• Detailed application support experience with Microsoft 365 products.
• Detailed understanding of standard mobile platforms, including Apple iOS and Android.
• Solid knowledge of internet protocols (TCP/IP), DNS, DHCP, and local area networks.
• Working knowledge of industry-standard PC diagnostic utilities.
• Ability to research a wide range of computing issues.
• Ability to delegate and prioritize workloads across all Highlands campuses.
• Commitment to learning new systems and platforms.
• Effective personal management skills.

Responsibilities

• Assess client needs and recommend suitable technology solutions.
• Provide expert technical support and advice to staff, Dream Team members, and other assigned clients.
• Identify, diagnose, and resolve technical issues efficiently.
• Coordinate with other departments to ensure client needs are met.
• Develop and deliver training programs and materials for staff and volunteers.
• Conduct workshops, seminars, and one-on-one training sessions.
• Assess staff training needs and tailor programs accordingly.
• Provide ongoing support and follow-up training to ensure proficiency.
• Manage the online cybersecurity training program for staff and report results to leadership.
• Work with individuals who need additional training or improvement.
• Maintain in-depth knowledge of the organization’s products and services and stay current with industry trends and advancements.
• Create and maintain comprehensive advisory and training documentation, including user manuals, training guides, and troubleshooting documents.
• Communicate complex technical information clearly to non-technical stakeholders.
• Collaborate with staff to support successful implementation and adoption of technology solutions.
• Evaluate training program effectiveness and make necessary improvements.
• Gather client feedback and share insights with the development team to contribute to product development.
• Prioritize and delegate workloads spanning Highlands campuses.
• Travel to remote Highlands campus locations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed