Solutions Advisor
About The Position
The Technology Solutions Advisor provides expert technical guidance, technology support, and comprehensive training to Church of the Highlands full- and part-time staff, the Highlands Dream Team, and other people or groups assigned by the IT Director. The role recommends tailored technology solutions, helps users develop the skills to use them effectively, and supports technology adoption and client satisfaction. It also ensures timely delivery of quality technical support and requires knowledge of the software and hardware systems used by Highlands, a commitment to learning new systems and platforms, and effective personal management skills. Travel to remote Highlands campus locations is required. The advisor assesses client and staff needs, recommends and supports appropriate solutions, diagnoses and resolves technical issues, and works collaboratively with staff and internal teams to ensure successful implementation and adoption. The position develops, delivers, and evaluates training programs and materials; conducts workshops, seminars, and one-on-one sessions; provides follow-up training; and manages the online Cyber Security Training program for staff, reporting results to leadership and working individually with staff who need additional training or improvement. The role also maintains product and industry knowledge, creates advisory and training documentation, and shares client feedback and insights with the development team.
Requirements
- Proven experience in a technology advisory role providing technical support and guidance to staff and the Dream Team.
- Strong problem-solving abilities and technical acumen to diagnose and resolve technical issues efficiently.
- Experience developing and delivering training programs and materials.
- Experience conducting workshops, seminars, and one-on-one training sessions.
- Ability to assess training needs and tailor programs accordingly.
- In-depth knowledge of relevant technologies, tools, and industry standards.
- Excellent communication and presentation skills, including the ability to explain complex technical information clearly to non-technical stakeholders.
- Ability to work collaboratively with clients, staff, and internal teams.
- Expertise with Microsoft Windows desktop operating systems, including Windows 10/11.
- Working knowledge of Microsoft Entra.
- Expert knowledge of Apple Mac hardware and macOS.
- Detailed application support experience with Microsoft 365 products.
- Detailed understanding of standard mobile platforms, including Apple iOS and Android.
- Solid knowledge of internet protocols (TCP/IP), DNS, DHCP, and local area networks.
- Working knowledge of industry-standard PC diagnostic utilities.
- Ability to conduct research into a wide range of computing issues.
- Ability to manage personal work effectively and prioritize workloads across Highlands campuses.
- Ability and willingness to travel to remote Highlands campus locations.
Responsibilities
- Assess client needs and recommend suitable technology solutions.
- Provide expert technical support and advice to clients.
- Identify and resolve technical issues efficiently.
- Coordinate with other departments to ensure client needs are met.
- Develop and deliver training programs and materials for staff and volunteers.
- Conduct workshops, seminars, and one-on-one training sessions.
- Assess staff training needs and tailor programs accordingly.
- Provide ongoing support and follow-up training to ensure proficiency.
- Manage the online Cyber Security Training program for staff and report results to leadership.
- Work individually with staff who need additional training or improvement.
- Maintain in-depth knowledge of products and services and stay updated on industry trends and advancements.
- Create and maintain documentation for advisory and training purposes, including user manuals, training guides, and troubleshooting documents.
- Communicate complex technical information clearly to non-technical stakeholders.
- Work collaboratively with staff to support successful implementation and adoption of technology solutions.
- Evaluate training program effectiveness and make necessary improvements.
- Gather client feedback and share insights with the development team to contribute to product development.
- Delegate and prioritize workloads spanning all Highlands campuses.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
