Client Solutions Advisor

CCC Intelligent Solutions • Chicago, IL

6d • Onsite

About The Position

The Client Solutions Advisor helps assigned repair facilities and dealers achieve their business goals through regular servicing, communication, training, and support. The role provides updates on industry developments, events, and CCC offerings; supports product updates and onboarding; identifies opportunities for new and add-on products; and drives customer adoption of CCC solutions, including its electronic parts procurement solution. The advisor also supports contract renewals and assists with accounts receivable processes.

This is a field role requiring daily territory travel and in-person customer engagement, with up to 75% overnight travel expected. The territory is primarily South Carolina, with limited coverage in North Carolina and Georgia. The employee must reside in Greenville, Columbia, or Charleston, South Carolina. The advisor uses performance reporting to coach customers and collaborates with sales and implementation teams to maximize customer value.

Requirements

• College degree preferred.
• One to two years of experience in a repair facility, dealership, or similar environment.
• Strong presentation, problem-solving, and communication skills.
• Comfort with technology, Microsoft Office, and CRM tools.
• Willingness to travel extensively, including 75% overnight travel or more.
• Must reside in Greenville, Columbia, or Charleston, South Carolina.
• Deep knowledge of collision repair and dealership operations.
• Strong work ethic and energy.
• Strategic thinking, integrity, and customer focus.
• Confident decision-making and relationship-building skills.
• Team-oriented and adaptable in a fast-changing environment.

Nice To Haves

• Collision estimating experience is a major plus.
• Previous experience in territory management and B2B account management preferred.

Responsibilities

• Provide regular onsite and remote support to assigned body shops and dealers.
• Communicate updates about industry items, events, and CCC developments.
• Deliver product training and onboarding, including education about product updates and new tools.
• Identify opportunities for new products and support add-on product sales to grow territory revenue.
• Drive adoption of CCC solutions among assigned customers, including the electronic parts procurement solution.
• Use performance reporting to coach customers and support customer improvements and success stories.
• Collaborate with sales and implementation teams to maximize value in the territory.
• Help obtain contract renewals from current customers.
• Assist with the accounts receivable process.
• Travel throughout the assigned territory and engage with customers in person.

Benefits

• 401K match
• Paid time off
• Annual Incentive Plan
• Performance bonus
• Comprehensive health insurance
• Adoption assistance
• Tuition reimbursement
• Wellness programs
• Stock Purchase Plan options
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed