Automotive Service Advisor

Berman Auto Group•Chicago, IL

14d•$125,000•Onsite

About The Position

Berman Nissan Chicago is hiring a full-time Service Advisor to join its growing team. The role is based at Berman Nissan of Chicago in Chicago, Illinois. The Service Advisor greets customers, gathers customer and vehicle information, documents concerns and service needs, recommends maintenance, prepares labor and parts estimates, communicates repair updates, explains completed work and costs, coordinates appointments, and collaborates with technicians and parts staff to support timely service. Compensation is $125,000+ annually in a commission position.

Requirements

At least 1 year of Service Advisor experience.
Strong interpersonal skills and the ability to build rapport and earn customer trust.
Excellent verbal and written communication skills.
Detail-oriented, with the ability to accurately document service needs and recommendations.
Proficiency with computer systems and automotive service software.
Ability to multitask and prioritize in a fast-paced environment.
Valid driver’s license and a clean driving record for at least 2 years.
Willingness to submit to a background screening.

Nice To Haves

Working knowledge of automotive systems and repair procedures.

Responsibilities

Greet customers promptly and professionally upon arrival.
Gather customer and vehicle information.
Listen to customer concerns and accurately document service needs.
Recommend maintenance based on vehicle age, mileage, and history.
Prepare accurate estimates for labor and parts.
Keep customers updated on repair status and timelines.
Clearly explain completed work and associated costs.
Coordinate service appointments and ensure timely completion.
Work closely with technicians, parts staff, and team members to ensure a smooth workflow.