Service Advisor

FLORIDA UTILITY TRAILERS INC•Hialeah, FL

14d

About The Position

Florida Utility Trailers is seeking a motivated, customer-focused, and highly organized Service Advisor to join its Service Department. In this fast-paced, customer-facing role, the Service Advisor serves as the key connection between customers and service technicians, supporting a smooth experience from the initial service request through repair completion. The role involves greeting customers, documenting service concerns, scheduling appointments, coordinating shop workflow, preparing repair orders and estimates, communicating repair recommendations and progress, and coordinating with technicians and the Parts Department. The Service Advisor also processes payments and service documentation, assists with mobile service dispatch scheduling when applicable, addresses customer concerns, maintains an organized reception area, and follows company safety procedures.

Requirements

High school diploma or GED.
At least two years of experience in a service advisor, service writer, customer service, or related role.
Excellent customer service and relationship-building skills.
Strong communication skills, including the ability to explain technical information clearly to customers.
Strong organizational skills and ability to manage multiple repair orders simultaneously.
Ability to prioritize work in a fast-paced service environment.
Basic understanding of warranty administration and repair documentation.
Ability to collaborate with technicians, parts personnel, and management.
Commitment to quality workmanship, customer satisfaction, and continuous improvement.
Ability to sit, stand, and walk throughout the workday.
Ability to frequently use computers, telephones, and office equipment.
Ability to occasionally lift and carry items weighing up to 25 pounds.
Ability to inspect trailers and equipment in outdoor and shop environments exposed to varying temperatures, noise, dust, and moving equipment.
Ability to wear required personal protective equipment when entering shop or service areas.

Nice To Haves

Associate degree or technical training in business, automotive, diesel, or heavy equipment technology.
Working knowledge of commercial trailer systems, including brakes, suspension, electrical systems, refrigeration units, and general trailer maintenance.

Responsibilities

Greet customers professionally and accurately document service concerns and repair requests.
Schedule service appointments and coordinate workflow with shop personnel to maximize efficiency.
Prepare repair orders with complete and accurate customer and equipment information.
Communicate repair recommendations, estimates, timelines, and repair status updates to customers.
Coordinate with technicians to ensure repairs meet manufacturer specifications and company quality standards.
Review technician findings and prepare detailed repair estimates for customer approval.
Monitor repair progress and proactively communicate delays or changes in work scope.
Work with the Parts Department to ensure parts availability and timely ordering.
Accurately process customer payments, invoices, and service documentation.
Coordinate mobile service requests and assist with dispatch scheduling when applicable.
Resolve customer concerns professionally and promptly.
Maintain a clean, organized, and professional reception area.
Follow company safety policies and procedures.