Service Advisor

Penske Automotive Group • Chantilly, VA

14d • Onsite

About The Position

Audi Chantilly, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, explaining vehicle maintenance and repair needs, and providing accurate cost estimates. The role focuses on helping customers understand and approve service requirements and repair orders while providing clear, professional, and courteous communication. The employee will work toward challenging monthly goals in a fast-paced, results-driven environment.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to take direction from multiple employees and prioritize work.
• Good communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Outstanding attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to communicate technical terms to a non-technical audience.
• Ability to follow processes to ensure quality and safety.
• Effective time management and prioritization skills.
• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver’s license.
• Ability to wear required personal protective equipment, including a respirator, as recommended by the equipment manufacturer.

Nice To Haves

• Prior experience in a service department.

Responsibilities

• Serve as the liaison between customers and the service department.
• Schedule service appointments and review customers’ vehicle service histories.
• Communicate vehicle maintenance and repair information to customers.
• Provide accurate cost estimates and help customers understand and approve maintenance requirements and repair orders.
• Deliver a professional, clear, accurate, and courteous customer experience.
• Work toward challenging monthly goals.
• Follow established processes to support quality and safety.
• Prioritize work and manage time effectively.

Benefits

• Health care options, including medical, dental, and vision coverage.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED