Member Service Advisor - Loan Queue 2nd Shift

University Federal Credit Union • St. Joseph, MI

2d • Onsite

About The Position

The Member Service Advisor (MSA) Loan Queue builds and reinforces member relationships by responding efficiently to service requests and soliciting purchases of loan and deposit products. Member contact is conducted through inbound and outbound phone calls. The role aims to exceed member expectations by matching Credit Union products and services to members’ needs and making lending decisions in accordance with established guidelines.

The position primarily sells and delivers Credit Union loan products, including add-on products. This involves gathering information for loan applications, evaluating credit reports, and approving or denying requests under established lending guidelines. The advisor also provides phone-based product information and service support, resolves problems, maintains accounts, documents interactions accurately, sells other Credit Union products and services, maintains product knowledge, and contributes to training and team development.

Work is normally performed in a climate-controlled office with moderate noise from standard office equipment. Most work is seated, with brief periods of standing and walking. Some travel may be required. The length of the workday is unpredictable, and long hours may be required to meet deadlines or attend special meetings.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a related field.
• NMLS registration required upon hire.
• Excellent communication skills and good business writing skills.
• Computer literacy and keyboarding skills.
• Thorough knowledge of lending principles.
• Analysis and resolution skills.
• Self-motivation and demonstrated sales skills.
• Knowledge of Credit Union products, services, and banking regulations.
• Ability and willingness to adapt to continual change.
• Ability to identify member and staff needs, use good judgment, and make sound decisions quickly.
• Ability to work under pressure, concentrate in a multitask environment, solve problems, and maintain a positive attitude when resolving member or staff issues.
• Ability to talk and keyboard simultaneously.

Nice To Haves

• Some college preferred.

Responsibilities

• Sell and deliver Credit Union loan products and services, including add-on products; gather information for loan applications, evaluate credit reports, and approve or deny requests according to established lending guidelines.
• Provide product information and service support to members and staff by phone, resolve problems in a timely manner, and perform account maintenance.
• Provide accurate, complete, and consistent documentation.
• Sell and deliver Credit Union investment and convenience products and services.
• Obtain and maintain a high level of knowledge of Credit Union products and services.
• Participate in and contribute to training and team development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED