First Team Subaru Norfolk Service Advisor

First Team Automotive Group•Norfolk, VA

10d•$60,000 - $120,000

About The Position

First Team Subaru Norfolk is hiring a Service Advisor to assist customers in the Service Lane and build lasting relationships through trust, professionalism, and exceptional service. The role involves guiding customers through vehicle service and repairs while explaining manufacturer-recommended services, diagnostic information, and technician recommendations. The dealership provides training, tools, coaching, and support to help employees succeed and maximize earning potential. First Team Automotive Group is a family-owned organization that highlights its modern facilities and technology, paid manufacturer training, career advancement opportunities, stable leadership, and team culture. Compensation includes a $1,600 monthly base plus commission and performance incentives under the dealership's compensation plan. Expected total annual earnings are $60,000–$120,000 or more for employees meeting performance expectations; actual earnings vary based on individual sales performance and other factors.

Requirements

Positive attitude and strong work ethic.
Excellent verbal and written communication, including strong negotiation and presentation skills.
Valid driver's license with an acceptable driving record.
Ability to work evenings, weekends, and a flexible schedule.
Ability to hold yourself accountable and achieve goals with limited direct supervision.
Pass a criminal background check and drug screen.
Maintain a professional appearance and conduct.

Nice To Haves

Previous dealership or automotive sales experience preferred.

Responsibilities

Assist customers throughout the vehicle service or repair process.
Explain required vehicle services per the manufacturer and advise customers on repairs, including diagnostic information and technician recommendations.
Build relationships with customers during all service visits.
Keep customers continuously updated throughout their service visit.
Maintain product knowledge and manufacturer certifications.
Deliver an outstanding customer experience.

Benefits

Competitive compensation package, including a $1,600 monthly base plus commission and performance incentives.
Medical insurance.
Dental insurance.
Vision insurance.
Company-paid employee life insurance of $25,000.
Short-term disability insurance.
Employee Assistance Program.
401K plan.
Vehicle purchase program.
Paid vacation.
Paid training.
Advancement opportunities.
Employee purchase program.