Service Advisor

Blue Compass RV North Atlanta•Buford, GA

14d•$65,000 - $75,000

About The Position

Blue Compass RV is seeking a Service Advisor to serve as the primary liaison between customers and technicians. The role is responsible for delivering an exceptional customer experience while supporting service department success through clear communication, accurate service recommendations, and efficient workflow. The company seeks a sales-minded professional who can guide customers through service needs, identify additional opportunities, and handle challenging situations professionally and empathetically. This is a salary-plus-commission role with compensation listed at $65,000–$75,000. The position involves a five-day work week and offers training, development, and career advancement opportunities. Blue Compass RV is based in Fort Lauderdale and operates more than 100 dealerships nationwide.

Requirements

Strong sales mentality and ability to recommend and close additional services.
Excellent verbal and written communication skills.
Ability to navigate customer concerns and service recovery situations confidently and professionally.
Ability to multitask and stay organized in a fast-paced environment.
Strong attention to detail and follow-up skills.
Solid computer skills and ability to navigate service systems.
Team-oriented mindset and ability to work closely with technicians and leadership.
Strong customer service and problem-solving skills.
Ability to work daily on a computer and perform internet searches as needed.
Valid driver’s license required.

Nice To Haves

Minimum of 1 year of service advisor, automotive, or related experience preferred.
Previous RV or camping lifestyle experience is a plus.
Automotive or service industry background preferred.

Responsibilities

Serve as the primary customer contact from service check-in through completion.
Build customer relationships and identify service needs with a sales-driven approach.
Provide accurate estimates for repairs and installations before scheduling.
Communicate with technicians to support accurate diagnostics and timely completion.
Keep customers informed about repair progress and manage expectations.
Address customer concerns and escalated situations professionally, empathetically, and with a solution-oriented approach.
Identify upsell opportunities to maximize service revenue.
Maintain accurate documentation, work orders, and communication records.
Manage multiple tasks in a fast-paced service environment.