Automotive Customer Service Advisor

Pep Boys•Seattle, WA

14d•$21 - $22

About The Position

Contribute to organizational growth through customer engagement, expert product and service knowledge, and follow-up and follow-through at the service desk, on the sales floor, and at the register. Serve as the first point of contact for customers by phone and in the store, helping them schedule appointments, understand their needs, and select parts and services that keep their vehicles operating efficiently. Support service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. Under management direction, assist with customer care, work orders, register transactions, facility maintenance, and outside-purchase ordering. Perform and participate in express automotive services, including tire services, oil changes, fluid top-offs, lubrication, filter and bulb replacement, battery installation, starting and charging system tests, cosmetic car services, and vehicle inspections. Follow safety procedures and company policies, help maintain a safe and organized shop, and comply with applicable laws and environmental requirements. The role may include secondary key-carrier opening and closing responsibilities at designated locations.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic understanding of mathematical concepts, including arithmetic, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer-service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience.

Responsibilities

Act as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell appropriate parts and services while meeting Company Customer Care standards.
Organize and support service-business productivity through work orders, register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and outside-purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies, and work with management to address customer-service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes; fluid top-offs; lubrication; filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Execute safety procedures and ensure wheel-torque and oil/fluid services follow standard operating procedures.
Partner with management to maintain a safe and healthy work environment compliant with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
Perform basic and detailed opening and closing responsibilities as a secondary key carrier in designated locations.
Maintain an organized and neat shop and follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.