Service Advisor

Blue Compass RV Prescott Valley•Prescott Valley, AZ

14d

About The Position

Blue Compass RV is seeking a Service Advisor to serve as the primary liaison between customers and technicians and help deliver an exceptional customer experience while supporting service department success. The role involves guiding customers through service needs, providing repair and installation estimates, coordinating workflow, communicating progress, and handling concerns professionally. It is a salary-plus-commission position with an average earning range of $80,000–$85,000. Blue Compass RV describes itself as a Fort Lauderdale-based, fast-growing RV company with more than 100 dealerships nationwide, and offers training, development, and career growth opportunities.

Requirements

Strong sales mentality and ability to recommend and close additional services.
Excellent verbal and written communication skills.
Proven ability to handle customer concerns and service recovery situations confidently and professionally.
Ability to multitask and stay organized in a fast-paced environment.
Strong attention to detail and follow-up skills.
Solid computer skills and ability to navigate service systems.
Team-oriented mindset and ability to work closely with technicians and leadership.
At least 1 year of service advisor, automotive, or related experience is preferred.
Strong customer service and problem-solving skills.
Ability to work daily on a computer and perform internet searches as needed.
Valid driver’s license required; some positions may also require a good driving record.

Nice To Haves

Previous RV or camping lifestyle experience is a plus.
Automotive or service industry background is preferred.

Responsibilities

Serve as the primary point of contact for customers from service check-in through completion.
Build customer relationships and identify service needs using a sales-driven approach.
Provide accurate estimates for repairs and installations before scheduling.
Communicate with technicians to support accurate diagnostics and timely completion.
Keep customers informed of repair progress and manage expectations.
Address customer concerns and escalated situations professionally, empathetically, and with a solution-oriented approach.
Identify upsell opportunities to maximize service revenue.
Maintain accurate documentation, work orders, and communication records.
Manage multiple tasks in a fast-paced service environment.