Automotive Main Line Customer Service Advisor

Berlin City Auto Group • Portland, ME

14d • $90,000 - $140,000 • Onsite

About The Position

Berlin City Toyota is seeking a customer-focused, results-driven Automotive Service Advisor for its service team in Portland, Maine. The advisor is the primary point of contact for customers throughout vehicle service visits: listening to concerns, explaining recommended maintenance and repairs, and keeping customers informed about estimates and progress. Working closely with technicians and the service team, the advisor helps deliver a smooth experience and build customer trust through clear communication and follow-through.

Requirements

• At least 2 years of experience as an Automotive Service Advisor.
• Strong customer service, follow-up, and communication skills, with a customer-care focus.
• Ability to explain recommended vehicle service needs in simple, clear terms.
• A team-oriented and respectful approach with coworkers, customers, and vendors.
• Goal-driven and committed to following processes that maintain a positive guest experience.
• Interest in learning, ongoing professional development, and building product knowledge.
• At least 18 years old.
• Valid driver's license with a favorable motor vehicle driving record.
• Must pass a pre-employment criminal background check.
• Authorized to work in the U.S.

Responsibilities

• Provide an excellent customer experience, ensure timely service delivery, and support a high customer service rating.
• Greet and assist service customers in person, by phone, email, and text.
• Write repair orders and maintain accurate records using dealership software.
• Follow up and communicate clearly about repairs, estimates, and recommended vehicle maintenance.
• Verify warranty or service contract coverage.

Benefits

• Competitive commission-based pay, with an opportunity to earn $90,000–$140,000 annually.
• Career growth with ongoing training and mentorship.
• Flexible schedule and paid time off that begins accruing upon employment.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with company contribution.
• Up to $75 per month in fitness reimbursement toward a gym membership, fitness classes, and more.
• Employee discounts.
• Supportive, fun team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed