Automotive Main Line Customer Service Advisor

Berlin City Auto Group • Portland, ME

13d • Onsite

About The Position

Berlin City Toyota is seeking a customer-focused, results-driven Automotive Service Advisor to join its service team in Portland, Maine. The advisor is the primary point of contact for customers during vehicle service visits, listening to their concerns, explaining recommended maintenance and repairs, and keeping them informed about estimates and progress. Working with technicians and the service team, the advisor helps ensure timely service, a smooth customer experience, and trust through clear communication and follow-through.

The position offers commission-based pay with an opportunity to earn $90,000–$140,000 annually, career growth with ongoing training and mentorship, a flexible schedule, and paid time off accruing upon employment. Benefits include medical, dental, vision, life, and disability insurance; a 401(k) with company contribution; fitness reimbursement of up to $75 per month; and employee discounts. The company describes its team environment as supportive and fun.

Requirements

• At least 2 years of experience as an Automotive Service Advisor.
• Strong customer service, follow-up, and communication skills, with a passion for taking care of customers.
• Ability to explain recommended vehicle service needs in simple, clear terms.
• A team-oriented and respectful approach with coworkers, customers, and vendors.
• Goal-driven approach and commitment to following processes that maintain a positive guest experience.
• Interest in learning, ongoing professional development, and building product knowledge.
• At least 18 years old.
• Valid driver's license and favorable motor vehicle driving record.
• Ability to pass a pre-employment criminal background check.
• Authorized to work in the U.S.

Responsibilities

• Provide a high-quality customer experience, ensure timely service delivery, and support a high customer service rating.
• Greet and assist service customers in person, by phone, email, and text.
• Write repair orders and maintain accurate records using dealership software.
• Follow up and clearly communicate about repairs, estimates, and recommended vehicle maintenance.
• Verify warranty or service contract coverage.

Benefits

• Competitive commission-based pay with opportunity to earn $90,000–$140,000 annually.
• Career growth with ongoing training and mentorship.
• Flexible schedule.
• Paid time off that starts accruing upon employment.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with company contribution.
• Up to $75 per month fitness reimbursement toward gym membership, fitness classes, and more.
• Employee discounts.
• Supportive, fun team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed