Truck Service Advisor

LV Petroleum•Austin, MN

About The Position

The Truck Service Advisor (TSA) provides customer service to customers regarding the products sold and services offered. The role focuses on writing and processing work orders, suggestive selling, and handling over-the-counter transactions while helping ensure travelers return to the road safely. The advisor explains vehicle issues and needed repairs, prepares quotes, secures purchase orders and payments, and communicates regularly with drivers and companies by phone. The position is second shift, 3 p.m. to 11 p.m.; training takes place on first shift before moving to the second-shift schedule. The work environment may include outdoor elements in all seasons, occasional exposure to fumes and particles, and noise that can be loud at times. Walk-in interviews are welcome at 2850 Main St E, Albert Lea, MN 56007.

Requirements

Good verbal, written, and communication skills.
Basic computer skills.
Ability to work night-shift hours, weekends, and some holidays, and to be available to cover a shift if needed.
Valid driver's license and reliable transportation.
No previous experience needed.
Ability to regularly speak to and listen to customers, and to stand, walk, kneel, bend over, and crouch.

Nice To Haves

A dedicated individual who works well with others and is excited to be part of the team.

Responsibilities

Provide customer service concerning products and services, aiming to exceed customer expectations.
Maintain knowledge of the services provided and products sold.
Use professional, high-integrity selling skills to help generate revenue and influence customers.
Write, detail, and process work orders and over-the-counter transactions, including ETA work orders.
Secure purchase orders and prepare and communicate quotes to customers.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Explain vehicle issues to customers and help them understand what is needed to return their vehicles to the road safely.
Speak regularly by phone with drivers and companies to secure payments or advise them about vehicle issues.