Truck Service Advisor

LV Petroleum • Stillwater, MN

9d • Onsite

About The Position

The Truck Service Advisor provides customer service by applying knowledge of the products sold and services offered. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions, with the goal of returning travelers to the road in better condition than when they arrived. The position is based at the Hudson, Wisconsin location.

The advisor works in a service-focused team environment, helps generate revenue through professional, high-integrity suggestive selling, prepares and processes work orders and transactions, sources parts from outside vendors, communicates quotes, and helps maintain safety for customers and team members. The role may involve outdoor conditions, loud noise, fumes, particles, mechanical movement and vibration, and exposure to dirt, grease, oil, gas, and cleaning solutions.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.
• Ability to talk and hear regularly; occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive leg use, and lifting up to 50 pounds or moving heavy objects.
• Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus; duties may be performed with or without reasonable accommodation.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide first-rate customer service and maintain knowledge of products and services.
• Use professional, high-integrity suggestive selling to help generate revenue.
• Write, detail, and process work orders and over-the-counter transactions, including ETA work orders.
• Secure purchase orders and prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports.
• Understand and handle various payment types.
• Help maintain the safety of customers and team members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED