Truck Service Advisor

LV Petroleum•Austin, MN

9d•$17 - $22•Onsite

About The Position

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers regarding the products sold and services provided. The role is primarily responsible for writing up work orders, suggestive selling, and handling over-the-counter (OTC) transactions, while helping ensure every traveler returns to the road safely and in better condition than when they arrived. The TSA works in a trusting and safe environment focused on exceeding customer expectations. The role requires knowledge of the services provided and products sold, strong selling skills, and the ability to influence customers professionally while maintaining high integrity. Duties include writing, detailing, processing, and paying out work orders and OTC transactions; preparing ETA work orders; securing purchase orders; preparing and communicating quotes; preparing end-of-shift drops and reports; and understanding different payment types. The TSA also explains vehicle issues and needed repairs to customers and regularly communicates by phone with drivers and companies about vehicle issues and payments. This is a second-shift position, scheduled from 3 p.m. to 11 p.m. Training takes place on first shift, after which the employee moves to the second-shift schedule. Weekly pay is offered, along with benefits and growth opportunities.

Requirements

Good verbal, written, and communication skills.
Basic computer skills.
Ability to work night-shift hours, weekends, and some holidays, and availability to come in when needed to cover a shift.
Valid driver's license and reliable transportation.
No previous experience needed.

Nice To Haves

A dedicated individual who works well with others and is excited to be part of the team.

Responsibilities

Provide customer service about products and services, aiming to exceed customer expectations.
Learn and communicate knowledge of the services provided and products sold.
Use selling skills to help generate revenue and influence customers professionally while maintaining high integrity.
Write, detail, process, and pay out work orders and over-the-counter transactions.
Prepare ETA work orders.
Secure purchase orders and prepare and communicate quotes to customers.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Explain vehicle issues to customers and help them understand what is needed to return vehicles safely to the road.
Regularly speak by phone with drivers and companies to secure payments or advise them about vehicle issues.
Work the second-shift schedule of 3 p.m. to 11 p.m. after first-shift training.