Truck Service Advisor

LV Petroleum•Lake City, FL

About The Position

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products we sell and the services we provide. The TSA is primarily responsible for writing up work orders, suggestive selling, and handling over-the-counter (OTC) sales transactions while ensuring every traveler is returned to the road safely and better than when they arrived. The role involves working in a trusting and safe environment focused on excellent customer service and exceeding customer expectations. You will develop extensive knowledge of services and products, use professional and ethical selling skills to generate revenue, and communicate with drivers and companies about vehicle issues, needed repairs, quotes, and payments. This is a second-shift position, scheduled from 3 p.m. to 11 p.m. Training takes place on first shift; after the training period, the employee moves to the second-shift schedule.

Requirements

Good verbal, written, and communication skills.
Basic computer skills.
Ability to work night-shift hours, weekends, and some holidays.
A valid driver's license and reliable transportation.
No previous experience is needed.
Ability to regularly speak to and listen to customers.
Ability to stand, walk, kneel, bend over, and crouch.

Nice To Haves

A dedicated individual who works well with others and is excited to be part of the team.

Responsibilities

Write, detail, and process work orders and over-the-counter transactions, including properly preparing ETA work orders.
Secure purchase orders and prepare and communicate quotes to customers.
Prepare end-of-shift drop and shift reports and understand various payment types.
Describe vehicle issues to customers and explain what is needed to return vehicles to the road safely.
Speak regularly by phone with drivers and companies to secure payments or advise them about vehicle issues.
Provide customer service about products and services and use suggestive selling to help generate revenue.
Be available to cover a shift when needed.