Service Advisor Jobs

About The Position

Requirements

• High school education or equivalent.
• One to two years of college or equivalent experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• A Funeral Directors License where required by the state or province to perform the role.
• Sales experience, one to two years of industry experience, or equivalent education.
• Basic computer and technology skills in a sales environment.
• Ability to work well independently and as part of a team.
• Ability to work beyond standard hours as needed.
• Good driving record.
• Good work ethic and high integrity.
• Creative, outgoing, and energetic personality.
• Comfort presenting in front of others.
• Desire to help others.

Nice To Haves

• Previous experience with Customer Relationship Management (CRM) systems.
• Bilingual ability or knowledge of another language.

Responsibilities

• Network and build relationships to generate referrals for at-need cemetery arrangements and pre-need arrangements using company tools, processes, and standards.
• Prospect for at least four hours each day when working an eight-hour day, including through events, door knocking, or group seminars.
• Follow up with families after services to obtain referrals.
• Build community and civic relationships.
• Explain and present Dignity Memorial Personal Planning Guide presentations to families served and referred families.
• Track activity levels and maintain productivity.
• Remain flexible with scheduling to achieve results, including working nights and weekends as needed.
• Establish and maintain strong business relationships with families by understanding needs, resolving concerns, and following through.
• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Support grieving families with acts of kindness, attentive listening, honest communication, and genuine concern.
• Offer solutions that provide value based on each family’s needs and stay in touch to ensure satisfaction.
• Prepare for appointments and perform procedures professionally and with attention to detail.
• Provide service beyond expectations to support satisfaction and long-term relationships.
• Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
• Work cooperatively with funeral directors and funeral home or cemetery staff to provide seamless, high-quality service.
• Maintain continuity from at-need services through aftercare and future family protection services.
• Review previous services and family contacts to prepare for current needs or sales.
• Set arrangement continuation visits within two to three days after the service.
• Share family concerns with the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with company contribution.
• Sick leave.
• Short-term disability and long-term disability.
• Life insurance, voluntary accidental death or dismemberment insurance, and dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.