Service Advisor

Lithia & Driveway • Gainesville, FL

7d

About The Position

As a Service Advisor, you initiate automotive services and repairs by identifying vehicle performance problems and customer service requests, verifying warranty and service contract coverage, developing estimates, preparing repair orders, and maintaining customer records. You serve as the liaison between customers and technicians, making sure technicians understand customer needs and customers understand recommended and required services and repairs. The role also includes administering manufacturer warranties for qualifying repairs and keeping customers informed about service specials, completion times, and expenses.

The employer requires a high school graduate or equivalent and applicants to be at least 18 years old. It is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

• High school graduate or equivalent.
• At least 18 years old.
• A team player focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record.
• Valid driver's license in the state of residence.

Nice To Haves

• Previous Service Advisor experience is preferred.
• Prior experience as an automotive technician is a plus.

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates by costing materials, supplies, and labor and calculating customer payments, including deductibles.
• Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
• Serve as the communicator and liaison between customers and technicians to ensure each understands the customer's needs and the needed or recommended service and repairs.
• Communicate additional repair and service needs to customers based on vehicle inspections.
• Administer manufacturer warranties for qualifying vehicle repairs.
• Maintain customer records.
• Keep customers informed about service specials, completion times, and service expenses.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED