Family Service Advisor

Service Corporation International • Fleetwood, PA

4d • $50,000 - $100,000

About The Position

The Family Service Advisor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting and generating leads, supporting families through attentive communication, understanding their needs, and coordinating with funeral home and cemetery colleagues to provide seamless service.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver's license with an acceptable driving record.
• Ability to pass the company's internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or provincial law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience.

Responsibilities

• Prospect for a minimum of 1–2 hours each day and track activity to ensure productivity.
• Obtain referrals from families served by the location and build community and civic relationships.
• Explain and present offerings to families and referred families.
• Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
• Listen to families, understand their individual needs, and offer solutions that provide value.
• Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
• Follow through on customer problems and requests and build trust-based relationships that support referrals.
• Educate families about pre-planning and its benefits for protecting family members, relatives, and friends.
• Maintain continuity from at-need services through aftercare and future family services.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
• Review previous services and family contacts to prepare for current needs or sales.
• Share family concerns with the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with company contribution.
• Sick leave.
• Short-term disability.
• Long-term disability.
• Life insurance.
• Voluntary accidental death or dismemberment insurance.
• Dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.
• Targeted compensation of $50,000 to $100,000, with higher earnings potential based on exceptional performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED