Family Service Advisor

Service Corporation International•Pensacola, FL

5d•$50,000 - $100,000

About The Position

The Family Service Advisor serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. The advisor supports families through listening, honest communication, and a clear understanding of their individual needs, offering relevant solutions and maintaining contact to support satisfaction. The role also connects families with future protection options by educating them about pre-planning.

Requirements

High school diploma or equivalent.
One to two years of college, or equivalent education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for at least 1–2 hours each day and maintain and track activity levels to support productivity.
Obtain referrals from families served by the location and build community and civic relationships through networking.
Explain and present services and arrangements to families served and referred families.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen to families, understand their individual needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction, and follow through on customer problems and requests.
Prepare for appointments and perform procedures professionally and with attention to detail.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning and future protection.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home and cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the rest of the SCI team.