Automotive Service Advisor

Woodfield Nissan•Hoffman Estates, IL

About The Position

Woodfield Nissan in Hoffman Estates is seeking an outgoing, motivated Service Advisor interested in earning potential and advancement. The role advises customers on vehicle care and manufacturer-recommended maintenance, coordinates service appointments and repair orders, communicates repair needs and costs, and helps ensure completed work meets customer requests. Experience writing service at a new-car dealership or automotive service facility is required in the opening description; the posting also says Service Advisor experience is a plus and that the dealership will train the right candidate. The position is to be filled right away. Applicants must apply with a resume; phone calls are not accepted. The employer is an equal opportunity employer and a drug-free workplace.

Requirements

Experience writing service at a new-car dealership or automotive service facility is stated as required in the opening description.
Outgoing personality and motivation by earning potential and advancement.
High school diploma or higher.
Stable career history with previous employers.
Valid driver's license.
Ability to pass pre-employment testing, including background checks, an MVR check, and a drug test.

Nice To Haves

Service Advisor experience; the employer will train the right candidate.
Automotive training.
CDK experience.
Spanish-speaking ability.

Responsibilities

Advise customers about vehicle care and the value of maintenance in accordance with manufacturers’ specifications, using maintenance menus.
Greet customers promptly and courteously, and acknowledge customers waiting in line.
Schedule appointments.
Communicate with service customers to determine the nature of mechanical problems.
Obtain customer and vehicle information.
Explain additional recommended work, including its cost and time implications.
Handle telephone inquiries about work in process and appointments, and return messages promptly.
Follow up on the progress of each repair order during the day.
Perform quality control to help ensure work is completed as requested and reduce comebacks.
Interpret warranty information and policies for customers.
Identify repair orders requiring special handling, such as rush jobs, waiting customers, or special problems.
Stay up to date on technical and performance information.
Keep the Service & Parts Director informed of problems and potential problems involving repairs, customers, and equipment.
Refer vehicle-sales leads and prospects to the Sales Department.