Service Advisor - AN Honda East Las Vegas
About The Position
AutoNation is one of the largest automotive retailers in the United States, offering new and used vehicles, customer financing, parts, and maintenance and repair services. Through its DRV PNK initiative, AutoNation has raised over $40 million for cancer-related causes. The Service Advisor works in the service department as the liaison between Service Technicians and customers. The role involves working in the service lane, explaining technicians’ recommendations in understandable terms, and identifying relevant additional services to help keep customers’ vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to support customers and build loyalty.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Ability to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience is preferred but not required.
Responsibilities
- Set, confirm, and prepare for customer appointments.
- Meet or exceed targeted sales goals and customer satisfaction index targets.
- Greet customers when they arrive.
- Determine vehicle needs based on customer information, vehicle walk-arounds, inspections, and test drives.
- Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
- Prepare repair orders, including cost and time estimates, with full transparency.
- Communicate with technicians and parts associates to help ensure timely completion of work.
- Update customers about vehicle status according to their communication preferences.
- Follow up with customers to ensure satisfaction.
- Develop product knowledge to help customers effectively.
- Provide an exceptional customer experience to drive loyalty.
Benefits
- Competitive compensation and 401k matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to deals and discounts through YouDecide, which offers deals from providers and retailers.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
