Client Advisor (Las Vegas Crystal)

Moncler Group•UNAVAILABLE, CA

13h

About The Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor delivers luxury experiences by creating a welcoming environment, understanding client needs, cultivating long-term relationships, and contributing to individual and store performance goals. The role supports a collaborative and inclusive store team, builds and maintains client relationships through personalized service and proactive outreach, and achieves sales goals and key performance indicators. Client Advisors maintain expert knowledge of Moncler products, collections, services, and brand heritage, while supporting store sales and profitability objectives. The position also includes processing transactions and service requests, supporting inventory activities, maintaining visual merchandising and store standards, and following company policies, operational procedures, loss prevention protocols, and compliance standards. The Client Advisor protects confidential information, maintains professional standards, adapts to changing priorities, and performs additional duties as assigned.

Requirements

At least two years of luxury retail, premium retail, hospitality, or other client-focused experience.
Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
Passion for luxury retail, fashion, and creating exceptional client experiences.
Strong interpersonal, communication, and relationship-building skills.
Client-centric mindset and ability to build trust and cultivate long-term relationships.
Collaborative approach and positive, team-oriented attitude.
Strong organizational skills and ability to prioritize in a fast-paced retail environment.
Professional presentation and demeanor consistent with a luxury brand.
Dependable, punctual, adaptable, and results-oriented.
Comfort using retail technology, POS systems, clienteling applications, Microsoft Office (including Word, Excel, and Outlook), and mobile communication tools.

Nice To Haves

Experience serving international or multilingual clientele is strongly preferred.
Bilingual or multilingual skills are preferred where relevant to the store’s client base.

Responsibilities

Foster a collaborative, inclusive, respectful, and team-oriented store environment by supporting colleagues and participating in store initiatives, meetings, training, and daily operations.
Communicate openly and professionally with colleagues and management, and represent Moncler’s values as a Brand Ambassador.
Welcome clients and deliver an exceptional luxury experience consistent with the Moncler Client Promise and Client Experience standards.
Build long-term client relationships through personalized service, meaningful engagement, clienteling, proactive outreach, and follow-up using approved tools.
Understand and anticipate client needs and recommend products and services that enhance the client experience.
Use bilingual or multilingual communication skills, when applicable, to support international clients.
Achieve and exceed individual sales goals and KPIs, including ADT, UPT, data capture, repurchase rate, and conversion.
Monitor individual performance and adjust selling strategies to maximize results while maintaining an exceptional client experience.
Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage; stay informed about business priorities, promotions, and product availability.
Support store sales, profitability, and performance objectives.
Follow company policies, operational procedures, loss prevention protocols, and compliance standards.
Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
Maintain visual merchandising standards, store organization, cleanliness, and operational excellence throughout the day.
Protect confidential company and client information.
Uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
Adapt to changing business priorities with a client-first mindset and perform additional responsibilities and projects as assigned.