Client Advisor - Rolex; Las Vegas Flagship

Bucherer USA•Las Vegas, NV

12d

About The Position

The Client Advisor-Rolex provides an outstanding client experience and meets or exceeds sales objectives, serving as a specialized ambassador for the Rolex brand. The advisor is expected to be an expert on Rolex heritage, products, and store stock, and to create a positive, inviting, elevated environment for discerning clients. Building long-term relationships based on trust is central to the role, using strategic follow-up, the CRM system, and diplomatic handling of escalated issues. The position supports Rolex brand management and clienteling within the store. It includes training and mentoring other Client Advisors, assisting with Rolex sales, coordinating inventory and merchandising, maintaining product presentation and stock quality, and communicating with Rolex and Tourneau|Bucherer teams. The advisor attends and delivers training, promotes product knowledge, and follows Rolex brand expectations in every client presentation. The role also includes general store operations such as maintaining security procedures, setting up cases and windows, keeping the Rolex area clean and attractive, and helping open or close the store depending on shift.

Requirements

Passion for building clientele and selling.
Demonstrate integrity and professionalism at all times.
Ability to work a flexible schedule throughout the week.
Polished, professional appearance and positive attitude.
Meet and exceed company-assigned goals, metrics, and objectives.
At least 3 years of relevant experience; luxury-market sales experience is preferred.
Excellent communication, interpersonal, and customer-relations skills.
Sales-driven and results-oriented.
Team player.
Willingness to work hands-on with the team to fulfill operational and organizational needs.
Adaptability and an attitude of continuous learning.

Nice To Haves

Prior watch and fine jewelry experience.
Bachelor’s degree or equivalent in business or a related discipline.
Bilingual language proficiency.

Responsibilities

Create a positive, inviting, and elevated environment and ensure an outstanding client experience.
Demonstrate enthusiasm and passion for watches and jewelry.
Train and mentor other Client Advisors on Rolex heritage, product range, product attributes, and availability.
Assist Client Advisors with Rolex sales by providing product information and sales support.
Collect client contact information through the CRM system and build ongoing client relationships.
Implement Rolex brand strategies and guidelines.
Coordinate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available.
Ensure Rolex watches are presented consistently with the brand’s luxury image.
Attend training to increase product knowledge.
Meet or exceed sales objectives for each month, quarter, and year, and understand how daily objectives relate to weekly and monthly targets.
Follow up with clients through the CRM system, including sending occasion cards, sharing new merchandise information, and inviting clients to events or campaigns as appropriate.
Accept and incorporate constructive advice from managers to improve sales performance.
Develop comfort selling all watch and jewelry brands and maintain balanced sales across the product assortment.
Follow store security procedures, dress code, and attendance expectations.
Set up cases and windows and help open or close the store depending on the shift.
Collaborate respectfully with other Client Advisors and help keep the Rolex area clean and attractive.
Update Tourneau|Bucherer staff on the Rolex brand and partner with management to schedule and deliver training sessions.
Educate Client Advisors on product introductions, technical complications, and service.
Ensure appropriate visual merchandising of Rolex products and check stock daily, ensuring watches are handled properly.
Monitor and order supplies, including cleaning kits, catalogues, and other point-of-sale materials.
Communicate with Rolex regarding sales and inventory levels.
Execute the expectations of The Rolex Way in every client presentation.