Client Advisor- Forum Shops, Las Vegas
About The Position
Tiffany & Co. is seeking a Client Advisor to welcome clients into the Tiffany world and help achieve individual and store sales goals. The role focuses on inspiring clients, celebrating their milestones, and building long-lasting personal connections through exceptional luxury service and product experiences. The Client Advisor delivers service that reflects Tiffany’s standards of excellence and luxury etiquette, works to exceed sales objectives and KPIs, and develops client relationships to drive sales, cross-sales, and loyalty. The position also supports operational excellence, including inventory, reservations, transfers, and care services, while contributing to an inclusive and supportive team environment. The advisor shares Tiffany’s legacy of craftsmanship, brand commitment, and integrity through authentic storytelling; asks thoughtful questions to build lasting relationships; and provides relevant services such as personalization and product care. The role calls for resilience, adaptability, professionalism, and a positive, collaborative attitude. Flexibility is required to work non-traditional hours, including days, nights, weekends, and holidays.
Requirements
- At least 3 years of experience in a luxury retail environment or client-related experience, such as hospitality.
- Experience as a sales and clienteling professional in an omnichannel luxury environment.
- Proven record of achieving sales results and cultivating relationships with a diverse client base.
- Passion for luxury retail environments.
- Strong interpersonal and communication skills.
- Collaborative team-player approach.
- Thoughtful, service-oriented approach and knowledge of luxury etiquette.
- Experience deploying sales strategies and clienteling initiatives.
- Digital proficiency and comfort with omnichannel tools.
- Proficiency with point-of-sale systems, client tracking systems, and Microsoft Outlook/email.
- Flexibility to work days, nights, weekends, and holidays.
- Authorization to work in the United States or the country where the position is based.
Nice To Haves
- Jewelry or watch expertise.
- Proficiency in multiple languages relevant to the zone.
- A college or university degree.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.
Responsibilities
- Deliver exceptional client service and results in accordance with luxury etiquette and Tiffany standards.
- Pursue individual and store sales goals, sales objectives, and KPIs.
- Develop client strategies and relationships to drive sales, cross-sales, and client loyalty.
- Create memorable client experiences through the sale of new creations and services.
- Maintain operational excellence, including inventory, reservation management, transfers, and care services.
- Contribute to an inclusive, supportive, and collaborative team environment.
- Use authentic brand storytelling to communicate Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
- Ask strategic questions and build lasting relationships with clients and team members.
- Provide proactive and relevant services, including personalization and product care, to celebrate clients’ special moments and build trust.
- Adapt behavior, apply feedback, and maintain professionalism and agility.
- Demonstrate resilience and a positive, ambitious attitude when taking on challenges and adopting new ways of working.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
