Service Advisor - AN Toyota Las Vegas

AutoNation • Las Vegas, NV

3d • $5,000 - $7,000

About The Position

As a Service Advisor at AutoNation, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. Working in the service department, you’ll act as the go-between for Service Technicians and customers. You’ll explain technicians’ recommendations in easy-to-understand language and suggest opportunities to help keep customers’ vehicles safe. The role uses communication skills, automotive knowledge, and technology to identify service needs and provide an exceptional customer experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED