(USA) Tire and Battery Service Advisor

Walmart • Kingston, NY

7d • $21 - $29 • Onsite

About The Position

The Tire and Battery Service Advisor supports members and daily operations in the Tire and Battery Center (TBC). The role provides product and service recommendations, assists with tire and battery purchases and installation appointments, monitors order status, communicates changes, and helps resolve member concerns. The advisor triages service workflow and appointments to support efficient service delivery, while promoting TBC merchandise and services throughout the club.

The position maintains safe, organized, and properly merchandised sales-floor and service-area operations. It includes safely operating TBC equipment, completing vehicle service requests and tests, handling merchandise and supplies, maintaining required documentation, and processing member purchases, payments, returns, refunds, and exchanges. The advisor uses product knowledge, Sam’s Garage, point-of-sale systems, digital tools, and handheld devices to support operations and member engagement.

The role also models high-quality service, supports and trains team members, collaborates across the club, and follows company policies, safety requirements, applicable laws, and standards of ethics and integrity. Sam’s Club offers an hourly wage range of $21.00 to $29.00, with possible premiums in specified circumstances. The position is based at 801 Frank Sottile Blvd, Kingston, NY.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.
• Knowledge of or ability to follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, and point-of-sale procedures.
• Ability to engage effectively with people, handle challenging situations professionally and empathetically, and collaborate with members, coworkers, managers, and business partners.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised, and handle claims, returns, shrink, and damages according to company policies.
• Stock and present merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
• Greet members, identify needs, recommend suitable tire and battery products and services, explain warranties, and resolve concerns with professionalism and empathy.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow and appointments, assess service requirements and time needs, and make recommendations to the TBC Team Lead or Technicians to meet service needs efficiently.
• Use digital tools and handheld devices to plan sales, improve member service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality service, advocate for the member experience, develop and influence team members, identify roadblocks, and assist with team training.
• Complete vehicle service requests and tests; operate TBC equipment safely and correctly; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate point-of-sale hardware, process member purchases and payments, and assist with returns, refunds, and exchanges according to procedures for different membership and payment types.
• Follow company policies, procedures, ethics standards, safety and security guidelines, industry guidelines, and applicable laws and regulations; report complaints, hazards, shrink issues, and product, service, or work-area problems.
• Complete assigned work by setting priorities and meeting deadlines, collaborating with others, communicating progress, recommending improvements, and adapting to change and feedback.
• Demonstrate the company’s stated behaviors: respect individuals, act with integrity, serve customers and members, and strive for excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and applicable terms.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards.
• Possible hourly premiums in specified circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed