Automotive Service Advisor - Bobby Rahal Honda of State College
About The Position
The Automotive Service Advisor fields client phone calls, answers general questions, and schedules service appointments. When clients bring their vehicles to the dealership, the advisor greets them and obtains an accurate description of their concerns. The advisor serves as a liaison between Service Technicians and clients, explains recommended work, and obtains authorization before repairs are performed. The role also involves providing honest, accurate estimates for labor and parts and ensuring charges are billed correctly. The team emphasizes integrity and transparency, offering clients only services that provide value.
Requirements
- Exceptional customer service skills.
- Strong phone and computer skills.
- Valid driver's license and clean driving record.
Nice To Haves
- Prior dealership or automotive experience is strongly preferred.
Responsibilities
- Answer client phone calls and respond to general questions.
- Schedule service appointments.
- Greet clients dropping off vehicles and accurately document their concerns.
- Act as a liaison between Service Technicians and clients.
- Explain recommended work and obtain authorization for repairs.
- Provide accurate estimates for labor and parts.
- Ensure all charges are billed correctly.
Benefits
- Paid time off, with increases after one year of employment.
- Six paid holidays after 90 days.
- Health insurance and a wide variety of other voluntary benefits after 30 days.
- 401(k) participation with company match after 6 months.
- On-the-job training and opportunities for advancement across the Team Rahal organization.
- Monthly team member appreciation events.
- Team member referral bonuses.
- Annual holiday parties.
- Work-life balance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
