Express Service Advisor

Marthaler Auto•Owatonna, MN

2d•$20 - $25

About The Position

Marthaler Honda of Owatonna is seeking a motivated, positive individual to join its Service Advisor team. The role is a first point of contact for customers at the service center and involves greeting customers, coordinating service scheduling, and helping ensure customers’ needs are met. The successful candidate should bring high energy, a professional attitude, strong communication skills, a good work ethic, and the ability to multitask. The Service Advisor works with mechanics and customers to discuss repairs, service outcomes, parts options, warranties, and costs. The position also involves creating repair orders, dispatching vehicles for service, keeping thorough customer and service records, scheduling appointments through multiple channels, monitoring repair progress, and updating customers about service changes or vehicle pickup.

Requirements

Strong problem-solving skills.
Strong verbal and written communication skills.
Professional personal presentation.
Strong organizational skills.
Valid driver's license.

Nice To Haves

CDK experience is preferred but not required.

Responsibilities

Greet customers when they arrive at the service center.
Consult with mechanics about necessary repairs and possible alternatives to expensive work.
Provide customers with information about available aftermarket and OEM part options.
Answer questions about service outcomes, consulting with a mechanic when necessary.
Advise customers about warranty protections and potential cost savings.
Create repair orders and dispatch vehicles to the appropriate place for repairs or maintenance.
Maintain thorough customer and service records detailing actions performed on each vehicle.
Schedule appointments online, by phone, in person, and for walk-ins.
Monitor service progress and contact customers about changes in service or when their vehicle is ready for pickup.