Express Service Advisor

Groove Toyota • Englewood, CO

3d • $50,000 - $55,000

About The Position

We are seeking a dynamic and customer-focused Express Service Advisor to join an automotive team. The role is the key liaison between customers and service technicians, helping ensure each visit is seamless and positive. The advisor assists customers with vehicle maintenance needs, provides accurate service recommendations, and coordinates with the express service team to deliver high-quality service efficiently. This is an opportunity for someone with a passion for cars and outstanding communication skills who wants to work in a fast-paced environment where customer satisfaction is a priority.

Requirements

• Must be at least 18 years of age.
• Valid in-state driver's license and an acceptable, safe driving record that can be maintained.
• Able to pass a pre-employment background check and drug screen for illegal substances.
• Authorized to work in the United States.
• Strong customer service and communication skills.
• Ability to multitask and thrive in a fast-paced environment.

Nice To Haves

• Previous experience in the automotive industry or service advising; not required.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Identify vehicle service needs by listening to customers and conducting walk-around inspections.
• Provide clear and accurate service recommendations and explain maintenance procedures.
• Prepare work orders for the express service team and coordinate workflow to ensure timely completion.
• Keep customers informed about their vehicle’s status and address questions or concerns.
• Conduct final checks on completed vehicles to ensure quality and customer satisfaction.
• Promote additional services or products that enhance vehicle performance.
• Maintain a clean and organized work environment while following company policies and safety regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed