Express Service Advisor

CLAWSON HONDA OF FRESNO•Fresno, CA

17h•$17 - $18

About The Position

We are looking for a full-time candidate for this fast-paced, high-level position. The Express Service Advisor supports customers through vehicle service by verifying warranty and service contract coverage, preparing estimates, explaining recommendations, and obtaining approvals. The role involves maintaining customer rapport, addressing questions about scheduling and car maintenance, and communicating service progress, completion times, additional work, and estimated costs. The advisor also performs vehicle walk-arounds and explains completed work when delivering the vehicle. The service department is open Monday through Saturday, so candidates need a flexible schedule.

Requirements

Outgoing and friendly personality.
Quality customer service skills.
Team-player skills and ability to work well with others.
Strong communication skills.
Ability to multitask while maintaining a clean and organized station.
Acceptable driving record and valid driver's license.
Ability to build good customer relationships and a customer base.
Flexible schedule to accommodate a service department open Monday through Saturday.

Nice To Haves

Bilingual communication skills.
Automotive dealership service experience.

Responsibilities

Verify warranty and service contract coverage.
Develop estimates by costing parts and labor.
Explain estimates to customers and obtain their approval.
Build and maintain customer rapport and answer concerns about scheduling and car maintenance.
Perform vehicle walk-arounds to support communication with customers.
Keep customers informed about completion times, additional services, and estimated costs and service expenses.
Explain all work performed and completed when delivering the vehicle.
Maintain a clean and organized work station while multitasking.
Work reliably and collaboratively with the team.