Express Service Advisor

Lithia & Driveway • North Brunswick, NJ

2d • $60,000 - $80,000

About The Position

DCH Brunswick Toyota is hiring a full-time Express Service Advisor. The role focuses on greeting customers, understanding vehicle concerns and service requests, preparing repair orders and estimates, and coordinating communication between customers and technicians. The advisor explains inspection results and maintenance needs in customer-friendly terms, verifies applicable warranty or service contract coverage, communicates service updates and pricing, and recommends additional work based on vehicle inspections. The position also involves maintaining accurate dealership records and informing customers about service specials and other offerings. The role reports to the Fix Ops Manager. Estimated annual earnings are $60,000 to $80,000, with commission and bonus incentives; actual pay may vary based on skills, experience, job-related knowledge, and location.

Requirements

• Previous Service Advisor or Service Writer experience.
• Professional approach focused on customer satisfaction.
• Strong verbal and written communication skills.
• Ability to explain technical terms to a non-technical audience.
• Valid driver's license with an acceptable driving record.
• High school graduate or equivalent.
• Must be 18 years or older.

Nice To Haves

• Bilingual ability preferred.
• CDK experience is a plus.

Responsibilities

• Greet customers and assess vehicle performance concerns or service requests.
• Write repair orders and develop clear, accurate service estimates.
• Communicate customer needs and recommendations, serving as a liaison between customers and technicians.
• Partner with technicians to explain inspection results and maintenance needs in a customer-friendly way.
• Verify warranty and service contract coverage when applicable.
• Communicate service updates, completion times, and pricing.
• Recommend additional maintenance or repairs based on vehicle inspections.
• Maintain accurate customer and service records in dealership systems.
• Keep customers informed of service specials and value-added offerings.
• Create a memorable customer experience and work well in a team environment.

Benefits

• Competitive pay with commission-based compensation and bonus incentives.
• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED